Forms & Questionnaires

1. Contact Information

Please provide your contact information below

First Name*

Last Name*

Email Address*

Company Name*

Country*

2. Brand Awareness & Market Position

Which kind of products do you currently order from Inspired Medical? (you can take more than one choice)*

Please Specify

What kind of products do you think Inspired Medical should add-in (or develop) to widen our product range?

Do you know who our competitors are? If yes, please leave three brands here:

What is the market share of our product in your country?

What made you try our product? (you can take more than one choice)

Good Quality
Reputation of the company
On Time Delivery
Low Price
Good Sales Support
Other

Which promotion activity do you think VM should do to strengthen our company image and brand awareness? (you can take more than one choice)*

Advertisement on magazines
Events (e.g. trade show, symposium, etc.)
Sponsorship or PR activities
Comprehensive Training
Other

3. Product Quality & Complaint Handling

Please rate your level of satisfaction with our QA in the following areas:

The general impression on our quality service*

Our complaint handling response*

The corrective action after complaint*

Do you have any good or bad experiences (or examples) that can share with us on about our quality performance and complaint handling?

4. Sales & Marketing

Please rate your level of satisfaction with our sales representative in the following areas:

Responsiveness*

Professionalism*

Understanding of my needs*

5. Product

How are the price of our products?

For product*

For mold and tooling*

How do you feel about our production capacity?*

6. Delivery & Service

How do you feel about the customer service with our Marketing and Shipping Departments ?*

What is your preferred response speed for order confirmation? (i.e. in 3 days, 5 days....or no preference)

What is your preferred product lead time ? (i.e. in 30 days, 40 days....or no preference)

How would you rate our shipping service on providing shipping document and COC?

Overall, how would you rate our delivery on time ?*

7. Overall Rating and Business Development

What is your overall satisfaction rating with our company?*

Are you willing to cooperate with us for new project ?*

What kind of new project you are willing to cooperate with us ?*

Kindly give a reason for your answer if you take "No" or "Not Sure" in above.

Will you recommend our company and product to others ?

Kindly give a reason for your answer if you take "No" or "Not Sure" in above.

What suggestions do you have for us regarding improving our products and services?

Comments

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We value your feedback and any other concerns. Talk to us and we will listen, understand, help and improve.

Feedback Form

Complaint Form

Product Enquiry Form

Distributor Enquiry Form

Customer Satisfaction Survey